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Privacy Policy

Effective Date: January 1, 2026

Company: DocAI Technology Pte. Ltd.
Address: 68 Circular Road, #02-01, Singapore 049422
Contact: support@docaitechnology.com

1. Introduction

DocAI Technology Pte. Ltd. ("we", "us", "our") operates the AIDocng platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

Account Information: When you register, we collect your name, email address, and payment information.

Usage Data: We collect information about how you interact with AIDocng, including pages visited, features used, and session duration.

Uploaded Content: Documents, files, and data you upload to projects for AI processing.

Third-Party Integrations: If you connect services such as Gmail, Slack, Atlassian, Jira, or Microsoft Teams, we access data as authorized by you.

3. How We Use Your Information

  • To provide, maintain, and improve AIDocng services
  • To power our GenAI Agent platform using advanced AI models including GPT-4, NLP, and patented Machine Learning models
  • To personalize your experience through user profiling and recommendation engines
  • To perform sentiment analysis, lead scoring, and anomaly detection
  • To process payments and manage subscriptions
  • To communicate with you about updates, security alerts, and support

4. AI Models and Data Processing

AIDocng leverages a variety of advanced AI models:

  • Generative AI Models: Including GPT-4 for language generation, reasoning, and knowledge representation
  • NLP Models: To analyze customer interactions and extract meaningful insights
  • Patented Machine Learning: For sentiment analysis, lead scoring, and anomaly detection

Your data and conversation content are used solely to provide AI services to you. We do not use your data to train, optimize, or enhance any internal or external AI models.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

  • Service providers who assist in operating our platform
  • Law enforcement when required by applicable law
  • Business partners with your explicit consent

6. Data Security

We implement industry-standard security measures. Each user or organization has logically or physically isolated processing spaces with no data leakage throughout the process. Our platform uses a fully independent, privatized architecture.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. Contact us at support@docaitechnology.com to exercise these rights.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:
DocAI Technology Pte. Ltd.
68 Circular Road, #02-01, Singapore 049422
support@docaitechnology.com